Patient Information

Office Information

Office Location:
155 Borthwick Avenue, STE 202 West BLDG
Portsmouth, NH 03801

Contact Numbers
Phone: 603-433-8434
Fax: 603-436-6608

Hours of Operation
Monday – Friday 8:00 am – 5:00 pm
Saturday 8:00 am – 12:00 pm
Evening hours by appointment

Hospitalists

Photos and medical education are available here for each of Portsmouth Regional Hospital hospitalists. This program provides specially trained physicians to oversee the care of inpatient visits to the hospital. This program allows our providers more time to see patients in the office setting. Hospitalists work closely with our physicians to ensure a seamless transition from inpatient to outpatient care. For more about hospitalists, click here for Portsmouth Regional Hospital's webpage on their Hospitalist Program.

Please learn more about our Hospitalist Program at the Portsmouth Regional Hospital Web site.

Medical Students

Beacon Internal Medicine is honored to act as a community training site for medical students. The students spend one month working with our physicians and getting hands-on experience in an Internal Medicine practice. This program, in place since 2005, has been a valuable experience for the physicians, students and patients.

Learn more about medical credentials...

Policies & Procedures

Calling your provider:

  • Dial "3" from our main phone menu to Leave Message for Your Provider
    • Dial '1' for Dr. Bowers or Kellisue Friedman
    • Dial '2' for Dr. Nicholas or Dorothy McGrath
    • Dial '3' for Dr. Davies or Michele Guilfoyle

When our providers are seeing patients, it is often not possible for them to get the phone. Your provider (or the provider on call) will address non-urgent matters between patient visits, and an appropriate member of the team will return your call. Urgent matters will, of course, be handled as quickly as possible.

Pharmacy/Prescription Services:

Please note: we request that you please have your pharmacy fax your prescription request to us at 603-436-6608

  • Dial "3" from our main phone menu for Prescription Questions
    • Dial '1' for Dr. Pike or Kellisue Friedman
    • Dial '2' for Dr. Nicholas or Dorothy McGrath
    • Dial '3' for Dr. Davies or Michele Guilfoyle

Prescription medications are an important aspect of any patient’s care. We ask that you carefully follow all instructions, question anything that you don’t understand, and bring either your medications or a list of your current medications to each and every office visit so that you can review them with your provider. Leave your name, date of birth, phone number, and the name of your pharmacy, and we will do our best to fulfill your request.

Please allow up to 48 hours for your prescription request to be processed. Priorauthorizations may take longer depending on your insurance company so please allow ample time for this to be processed.

Lab and X-Ray Services:

  • Dial "3" from our main phone menu for Lab/Test Results
    • Dial '1' for Dr. Pike or Kellisue Friedman
    • Dial '2' for Dr. Nicholas or Dorothy McGrath
    • Dial '3' for Dr. Davies or Michele Guilfoyle

While some services are available on site, others may require a separate visit to the hospital or lab. Our office will provide instructions and directions to you when you are in need of these services.

  • Referrals to outside services must be reviewed and approved by our physicians before being processed.
  • Test Results must also be reviewed and signed off on by our physicians before discussing them with our patients. This policy ensures that you are getting the best information available.

Accessing Medical Records:

  • Dial "4" from our main phone menu for Medical Records Requests

Release of Records to a Specialist: If you need to have your medical record sent to a Specialist for an upcoming appointment, please call our office, select Option 4 and leave your name, your date of birth, the specialist’s name, the date of your appointment and the phone or fax number of the specialist. We will ensure that your records are faxed to the specialist’s office within 24 hours.

For a Complete Copy of Your Medical Record: If you need a copy of your entire medical record for a transfer to a new PCP, life or other insurance request, Workman’s Compensation, or for any other reason, you must sign a Release of Medical Record Information and fax or mail it to our office. Please allow up to two weeks for your request to be processed. There is an administrative fee for copying your medical record depending upon the number of pages that are copied. We must receive payment prior to sending out the copy. You will receive an invoice, if applicable, by mail, based upon your request.

Referral Services

  • Dial “2” from our main phone menu for Referral Department
  • For a referral to another medical office or specialty office, please call our office 603-433-8434, select Option 2 and leave the following information:
    • Your name,
    • Date of birth
    • Phone number
    • The name of your current Insurance company ( please talk to a receptionist if you need to update new insurance information)
    • The name of the specialist and when and why you will be seeing them.
    • The specialists phone or fax number

Please check with your insurance company to make sure your specialist is covered under your plan.

Please note – we do not make confirmation calls or send copies of the referral to anyone other than the specialist.

Referrals take 3 to 5 business days to process.

Please be aware that some out-of-network or out-of-state referrals can take up to 30 days to process.

Hospital
Affiliation